

How to Run a Performance Review Meeting
A Simple Guide for Employers Performance reviews can be incredibly useful when they are handled well. They give employers and employees a chance to pause, look back at what has gone well, discuss any areas for improvement and agree on clear objectives for the months ahead. However, many small businesses either avoid performance reviews altogether or only hold them when there is already a problem. That can make the conversation feel more difficult than it needs to be. What is

Susan Wakelin
Jul 94 min read


Gender Pay Gap Action Plans: What Employers Must Do From 2027
From 2027, large employers across the UK will face new obligations when it comes to gender pay gap reporting. While many organisations are already familiar with publishing gender pay gap figures, the next phase of reform goes a step further. Employers with more than 250 employees will not only be expected to report their data but also demonstrate how they intend to address any gaps that exist. For many businesses, this represents a significant shift. Publishing figures has of

Susan Wakelin
Jun 114 min read


2027 Menopause Support Changes: What Businesses in Kent Need to Prepare For
Workplace expectations around menopause support are changing, and businesses across Kent and London should start preparing now. From 2027, employers with more than 250 employees will be required to include menopause support within their Equality Action Plans. While the requirement currently applies to larger organisations, the wider direction of travel is clear. Employee wellbeing, workplace equality and menopause support are becoming far more prominent within UK employment p

Susan Wakelin
Jun 83 min read


Informing Employees of Their Right to Join a Union: What Employers Must Do
Trade union legislation is set to change significantly over the next few years, and one of the lesser-known developments could affect every employer across the UK. From October 2026, employers will be required to inform workers of their right to join a trade union. While the exact details are still being finalised, the new requirement reflects a wider move towards strengthening trade union rights and improving employee awareness. For many organisations, this will introduce a

Susan Wakelin
Jun 43 min read


Preparing Your Business for New Workplace Harassment Laws in 2026
From October 2026, employers will face new responsibilities for preventing workplace harassment by third parties such as customers, clients, contractors and members of the public. For many SMEs, these changes represent a significant shift in employer responsibility. Businesses will need to take a far more proactive approach to protecting employees and managing workplace behaviour with HR policies in place. What Are the New Workplace Harassment Law Changes? The upcoming legisl

Susan Wakelin
May 203 min read


How Kent Employers Can Handle Travel Disruption and Staff Absence During Train Strikes
Tube strikes, rail disruption and wider public transport issues can create major problems for businesses across Kent and London. For employers, the challenge is often not just operational disruption. It is deciding how to respond fairly, legally and practically when staff cannot get to work on time, are forced to work differently, or suddenly lose childcare arrangements because of travel disruption. For many businesses, especially SMEs without large HR departments, these situ

Susan Wakelin
May 183 min read


Hospitality HR and Tipping Law Changes: What Businesses in Kent Need to Know
From October 2026, employers will be legally required to consult with workers when creating or reviewing tipping policies. Businesses will also need to review these policies regularly and share anonymised feedback from staff consultations with employees. For restaurants, pubs, cafés, hotels and other hospitality venues, this is another example of employment law moving towards greater transparency and employee involvement. While many businesses already try to operate fairly, i

Susan Wakelin
May 73 min read


Flexible Working Law Changes: What Employers Must Do Differently in 2027
Flexible working is no longer a perk. It is becoming a core part of how employment works in the UK. Many employers have already adapted since the introduction of day one flexible working requests in 2024. But further changes are coming in 2027, and they will make it harder to refuse requests and more important to justify decisions properly. For businesses, this is not just about policy. It is about how decisions are made, communicated, and recorded. Flexible Working Is Moving

Susan Wakelin
Apr 133 min read


New Rights for Zero-Hours Workers 2027
Zero-hours contracts have always divided opinion. For some businesses, they provide essential flexibility. For some workers, they offer freedom. For others, they create uncertainty. The changes coming in 2027 are an attempt to rebalance that. The goal is not to remove flexibility in the workplace, but to make sure it works both ways. What does “guaranteed hours” actually mean? This is the first question most employers ask. It does not mean every zero-hours worker suddenly get

Susan Wakelin
Apr 112 min read


What does an HR consultant actually do?
Running a small business means wearing every hat. HR often gets added to the pile quietly, until there is a problem that cannot be ignored. A staff dispute. An unexpected resignation. A disciplinary situation with no process in place. By that point, the question is not whether you need HR support. It is why you did not get it sooner. This article answers the question honestly: when does a small business actually need an HR consultant, and is it worth the cost? What does

Susan Wakelin
Mar 133 min read


What Are Day One Rights?
Day one rights are becoming one of the most important concepts for UK employers to understand as employment law continues to shift in favour of earlier and stronger employee protections. While the phrase itself sounds straightforward, its implications are significant, particularly as changes under the Employment Rights Act 2025 take effect from April 2026 and beyond. For many employers, day one rights represent a cultural and operational change rather than just a legal one. T

Susan Wakelin
Jan 164 min read


Employment Rights Act 2025: HR Policies UK Employers Must Update Before April 2026
The Employment Rights Act 2025 represents one of the most significant shifts in UK employment law in recent years. While many changes focus on employee protections, the real impact for employers will be felt in the policies, procedures, and documentation that sit behind everyday people management. April 2026 may sound a long way off, but for many organisations, the work needs to start now. HR policies that were compliant even a year ago may soon be outdated, incomplete, or l

Susan Wakelin
Jan 93 min read


From Chaos to Clarity: How Strategic HR Planning Transforms Small Businesses
Running a small business often feels like spinning plates. One moment you’re managing customer enquiries, the next you’re onboarding a new starter, resolving a staff disagreement, or trying to work out how to keep the team motivated when everyone seems stretched. For many SME owners, HR can feel reactive—problems pop up, and you fix them as fast as you can. But what if HR didn’t have to be chaotic? This is where HR planning becomes a genuine game-changer. Instead of dealing

Susan Wakelin
Dec 12, 20254 min read


Why Book a Free HR Discovery Call? A Simple First Step Toward a Happier, Easier Workplace
If you run a small business, you already know how quickly people problems can drain time, energy, and confidence. A misunderstanding becomes a complaint. A performance wobble turns into conflict. A late return-to-work meeting snowballs into tension you didn’t see coming. And because you care about your team, every issue weighs on you personally. That’s exactly why Swan HR offers a free HR discovery call —a safe, relaxed conversation where you can talk through what’s going on

Susan Wakelin
Nov 18, 20254 min read


Hiring Your First Staff Member? What to Know Before Bringing on New Employees
Taking the step to bring in new employees is a huge moment for any business. Whether you're a sole trader growing your customer base or a small team finally ready to delegate, employing for the first time marks the beginning of a whole new chapter. But with the excitement comes responsibility. Becoming an employer means taking on legal, financial, and HR obligations that can feel overwhelming without the right support. If you're unsure where to begin, Swan HR is here to guid

Susan Wakelin
Jun 17, 20254 min read


Top 5 Grievances We See in Small Businesses (and How to Prevent Them)
When you run a small business, every team member counts, which means that when conflict arises, it can quickly feel personal, disruptive,...

Susan Wakelin
Jun 3, 20253 min read


The Power of Listening: How Active Listening Can Diffuse Workplace Tension
When we talk about resolving workplace issues, most people picture formal meetings, policies, or procedures. But one of the most powerful...

Susan Wakelin
Jun 2, 20253 min read


Why Getting Grievance Handling Right Matters for Your Small Business
If you run a small business, you're used to wearing many hats—leader, strategist, cheerleader, problem-solver. But when a workplace...

Susan Wakelin
May 13, 20253 min read


Staff Retention: Top 5 Reasons People Stay Working for You
If you’re wondering what makes people stay loyal to a company beyond just the payslip, you’re not alone...

Susan Wakelin
Apr 9, 20253 min read


How Small Workplace Perks Make a Big Difference to Staff
When it comes to keeping your team happy, motivated, and loyal, it’s not always about the biggest salary or flashiest job title....

Susan Wakelin
Apr 4, 20253 min read
